PF
Paul F

1 reviews | Active since Dec 2011

21 Nov 2015, 17:56

No customer service at all

Don't buy a cellphone from Vodashop in Northgate.<br> <br> I bought my Samsung S3 Mini from them about a year ago. I've really taken good care of it until now. After 10 months the battery started giving problems.<br> <br> I went back to them and explained the problem. An Indian guy who I know has been working there for long strongly discouraged me from leaving the phone there. I was told that they don't have a proper workshop and I should go to Vodacare in Cresta. The very reason I bought from them was because they were close to my house. Anyway went to Vodacare in Cresta where I was told that the battery only has a 6 month guarantee. I had to buy a new one. While I was paying for it an old lady came and stood behind me with exactly the same phone giving the same problem.<br> <br> That was the last time I buy a Samsung phone and also never again anything from Vodashop in Northgate.<br>

0
Replies (1)
Vodacom
Vodacom's reply22 Nov 2015, 07:04
Official
Hello Paulfo,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team