No Customer service and unauthorised upgrade of account !!!

Item: Vodacom
Rating: 1
Author: Eloise W

Terrible customer service !!!

Got a contract with vodacom. Phoned 4 times to change open line to a R1 caped line!! Sales person contacted me to "migrate""AT NO EXTRA COST" and then I got a massive account.

Phoned in for the 5th time customer care consultant tells me that the line has never been changed to a capped plan!! 5 phone calls and 2.5 hours(of my time) and still no resolution !!

I can't complain about Vodacom's service because there is NO SERVICE!!!!!!!!!!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

21 Aug 2023, 07:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Aug 2023, 07:57

Official