No Customer Service and empty promises!!!.

Signed a fiber contract which included an WIFI Extender. My fiber was installed on the 27th of Oct 2018 . I called to inform them to say that i received my router but no extender.

Since the 27th of Oct i have made numerous calls to the call center with no resolution provided.

Spoke to some lady in the back office, Anschen Driver on the 19th of Nov and a manager Mogamat isaacs 23-11-18 , both of whom made promises to resolve my issue.

Anschen Driver called me once to tell me she is opening a new SR number. Received a new SR number and by the end of business i got a subsequent email stating that the new SR status has been closed , this was on the 19th of Nov 2018

I been shunted from pillow to post with endless promises of someone calling me back but i get nothing.

i debit order has gone through and i am paying for something that i haven't received as yet.

Pathetic customer service !!!!