No customer service !!!!! Almost 1 month now

<p>On the 16th Feb 2017 i took my phone to Vodacom Repair Centre Somerset West for a damage report and quote so i could claim from my insurance , i was told i would have this in 24 hrs which i got and was told that they will be moving shop and only reopen on the 1st March which was no problem as i would be away in JHB for work anyway , in this time i arranged everything with my insurance which in vain tried their best to get hold of Vodacom Repairs on ********** to get the final detail so we could finalize the claim , days went on and no answer from them at all, not even emails addressed "urgent reply" . I arrived back in Cape Town on the 7th March and also tried the same number over and over again , no answer, tried to email too ,nothing . The following day my wife received an sms to say my replacement unit was ready for collection ,bring I.D ect and contact ********** .....you guessed it NO answer to numerous calls.</p> <p>Eventually two days later i got hold of someone and i stated i need a Beyond Repair report for my insurance and they would need to send the phone to Cape Town ??? That’s what i asked for from the start ! So another week has gone by and i sit with a loan phone which belongs to friend who needs it back, no communication from Vodacom at all , nothing i have tried to call 6 times today , left a voice message and no one gives a damn !!!</p> <p>This is my final straw with Vodacom I have had enough , I want my replacement phone back and sorted out before Friday this week, it would have been just over a month !!!</p> <p>Pathetic service , time to switch providers, enough is enough!!</p> <p>If you read this Vodacom JOB Number ********** 4 Repair Centre Somerset West , sort it out as in last week.</p>