NO CUSTOMER SERVICE AFTER THE SALE

I have been a loyal customer ever since I took out my 1st contract about 4 years ago and used to brag about the great service I recieved - in the pickbell store,Cape Town. <br> <br> A month ago I upgraded to a Sony E2 in the golden acre store, where I had 7 days to return if faulty. On day 9 the problems started. 1. My front speaker did not work anymore. 2. When I type in *111#, there is Chinese writing. Because of this,I can't convert airtime in to data. 3. I cannot use my google playsyore, only through wifi even though there is data on my Sim<br> Sim. <br> <br> When going back, I was advised that I had to book the phone in as the E2 is a problematic phone. This was kept a secret when I upgraded. Then, I was told I need to pay for a loan phone that can only make calls and send texts. WHO THE HELL STILL TEXTS AND CALLS!, I need access to my email and everyone uses whatsapp. Yet the store did not give a damn. The assistants where *****y and down talked vodacom. Which I was disgusted in. Then I went to greenpoint, customer care because they could get me a loan phone which had access to email. I am STILL WAITING! A MONTH LATER! They said 14days.Highly dissapointed. What a waste of my time and money