No customer service after several follow up attempts

<p>I went to a Vodacom store to find out what must be done if I want to downgrade my package to pay-as-you-go. They helped me to do it on the correct date and make sure no penalties can be charged on 1st March to do the changes. All my contracts' data, calltime and sms's were immediately deactivated.</p> <p>For the next two months my bank account has been debited for the contract premium. I immediately went back to the store where they phoned and emailed customer services. After this, I've followed up with phone calls, emails and contacting them myself as well as through the office but with no success.</p> <p>At the beginning of this month I emailed them and mentioned that I am going to hello peter if they do not refund my premiums. I gave them the reference numbers I accumulated over the period. I received an email to say they will look into it. It is again 2 weeks after their reply and nothing has been done, communicated or refunded yet.</p> <p>ABSOLUTE PATHETIC CUSTOMER SERVICE!</p>