1 reviews | Active since Sept 2016
No customer Service After Previos review on HelloPeter.
This was placed as a comment on my previous review. Please can someone from Vodacom Contact me...... I WAS NOT SUPP**** WITH ANY CONTACT INFORMATION AFTER MY PREVIOUS REVIEW.
I heard yesterday 21/11/2018 RAM was at my house sometime ,but no arrangement was made with me!!!
So Ashwin from Vodacom Called me on 15/11/2018 to arrange the pick up of the device..... "Ram will contact you to arrange collection" on Friday 16/11/2018 I received a call from Ram but I could not answer in time...I called RAM to arrange collection..."You need a reference number from Vodacom for us to help you' Ram explained. I received no Reference from Ashwin!!! Maybe they will call again I thought. No call as yet. Vodacom called my husband yesterday stating they would call me. At the time I was getting ready for work and missed the call. Again I thought they will phone again since I have no Contact number I can call to talk to someone.... this is the only platform for communication I have with Vodacom. Pathetic Once again...... Please can someone from Vodacom call me to discus a proper solution to this problem as it seems the collection of this device is impossible due to current appalling service standards from Vodacom and RAM.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)