1 reviews | Active since Dec 2018
No customer service abroad
A Vodacom customer for 5 years, I have experienced good and bad customer service.
But now Vodacom has pushed it too far. I am traveling abroad and while having activated my roaming as advised and following all the steps advised, it is still not working. The worst part is that Vodacom is ignoring my attempts to contact the customer service and does not answer on multiple requests to contact me. Being initially told everything is activated and will be working is one thing, but to be completely ignored and avoiding any attempts to make contact is not acceptable!
For that, I cannot recommend Vodacom for anyone traveling abroad. I am in need for their customer support for almost 2 weeks now and do not get anything. What a disappointment!
A very frustrated long-term customer.
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that attempts to contact you have been unsuccessful. Should you still be in need to assistance, please respond via email.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that attempts to contact you have been unsuccessful. Should you still be in need to assistance, please respond via email.
Regards
Consumer Website Team