1 reviews | Active since Feb 2021
NO customer service
I moved to an area where there is no Fibre and need some help to get wifi. I have spent hours on the phone with Vodacom, whereafter they said I must go into a store. So today I go into a store and they send me to another store. The lady at this store says "I can sell you a contract but I don't know if it will work". Seriously..... Aparently all of a sudden none of the Vodacom employees know what to do. I would love to know what Vodacom does in rural areas with bad signal. Just spent 27 minutes in the phone with Customer Care, and now being transferred to sales, AGAIN. I had a Vodacom booster a few years ago, so suggest Vodacom train their staff properly. I will now be contacting Cell C, and as my 7 contracts expire with Vodacom I will NOT be renewing them.
