JR
Jolene R

1 reviews | Active since Feb 2021

03 Oct 2022, 13:08

NO customer service

I moved to an area where there is no Fibre and need some help to get wifi. I have spent hours on the phone with Vodacom, whereafter they said I must go into a store. So today I go into a store and they send me to another store. The lady at this store says "I can sell you a contract but I don't know if it will work". Seriously..... Aparently all of a sudden none of the Vodacom employees know what to do. I would love to know what Vodacom does in rural areas with bad signal. Just spent 27 minutes in the phone with Customer Care, and now being transferred to sales, AGAIN. I had a Vodacom booster a few years ago, so suggest Vodacom train their staff properly. I will now be contacting Cell C, and as my 7 contracts expire with Vodacom I will NOT be renewing them.

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2022, 14:37
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team