AJ
Andre J
1 reviews | Active since Aug 2013
07 Sept 2015, 17:25
NO CUSTOMER SERVICE
When attempting to buy airtime either online or via the vodacom app, I am confronted with the following message \Unfortunately you are not the main account holder and can only buy bundles using a bank card or credit card. Please contact the main account holder to give you permissions or contact Vodacom customer care if you are in fact the main account holder". I called 082111 and spoke to Burger and Later to Michelle. A service requst reference number was issued S3-8GP2I-IEDN6. As nothing happened from here [apart from receiving an SMS requesting that I FAX a screenshot of my problem]"
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Vodacom's replyOfficial
08 Sept 2015, 09:44Hello AndreJ0256,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply08 Sept 2015, 09:44
Official
Hello AndreJ0256,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM