JH
Juanita H
1 reviews | Active since Nov 2017
14 Aug 2020, 11:54
No customer service
Vodacom has no after sales service and useless customer service. After being sent the incorrect device mistake on vodacoms side recollection of said device took 2 weeks, since device was collected i havent heard from vodacom as yet i need the correct device since my contract have now already been upgraded for 3 weeks and still have not received correct device. After reporting on hello peter the send automated reply and follow up via phone and nothing after that call. I will keep posting a review everyday untill this is resolved
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Replies (1)Vodacom's replyOfficial
14 Aug 2020, 13:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Aug 2020, 13:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
