JH
Juanita H

1 reviews | Active since Nov 2017

14 Aug 2020, 11:54

No customer service

Vodacom has no after sales service and useless customer service. After being sent the incorrect device mistake on vodacoms side recollection of said device took 2 weeks, since device was collected i havent heard from vodacom as yet i need the correct device since my contract have now already been upgraded for 3 weeks and still have not received correct device. After reporting on hello peter the send automated reply and follow up via phone and nothing after that call. I will keep posting a review everyday untill this is resolved

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2020, 13:46
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team