No Customer Service

I do not even want to rate Vodacom 1 star.

My boss is currently in London and British Airways lost his luggage. I urgently needed to contact British Airways and the courier company to arrange delivery of his bag to his hotel.

I called Vodacom Rosebank this morning to get international calling activated on my phone. They could not assist me online and told me to call back an hour later. I did that, but no one answered. I called again another hour later and eventually got hold of someone, who tried to activate international calling for me, but without success.

I was then given another number to call. Mbali Skosana assisted me and she was the only person who genuinely tried to help. She then asked me to send an email with all the necessary information, which I did immediately.

I started this process at 09:00 this morning and by 13:10 I still had absolutely no assistance. Because of Vodacom’s delays and inability to resolve something so basic, I have been left unable to help my boss with an urgent luggage delivery issue.

Mbali Skosana is not to blame. She was the only person who actually tried to assist me. My complaint is about the shocking overall service, poor communication, endless delays, and the complete lack of urgency from Vodacom in dealing with a time-sensitive matter.

This is unacceptable service.