No Customer service

<p>Vodacom has really lost the meaning of customer service. Apparently they don’t have team leaders or supervisors anymore. Which should mean that their agents are super sufficient. In the past 3 months I have had various issues and problems that we have found a way of resolving after I scream and shout(which seems as the only way one ever get services from Vodacom 155 and 111) the issue is that last night 25-07-2017 I recharged my primary number with R109 and tried transferring R 60 to my data sim. Unfortunately I missed I digit and the airtime got allocated to a different number. I then called the number which was on voice mail.(still is on voicemail) I know they have “we cannot reverse transferred airtime” they have done this form me before back in 2012 when I had done the same thing. I spoke to fufu who was not interested in what I was saying and read from a script. I asked for a TL and told me they have none, mute the call and went and got me Snethemba, who came and **** to me saying when the call was logged in 2014 they just felt generous and gave me my airtime back. I have the same problem where I transferred money via ewallet and FNB was able to assist me. I really believe that Vodacom agents are just nt willing to assist. There is no customer centricity at those call centres. I worked at Vodacom customer care for 4 years 2006 to 2010 and I have never given such ****py service. Honestly there only reason I’m still with Vodacom is that don’t have good reception of the other services at my house. I will not recommend Vodacom to anyone. Having a landline is your better option as Vodacom does not care about its customers. All you ever hear is the background in the call centre and script being red out to you, no human touch, this agents don’t even listen to what your query is but respond as per script. I hope a service champ who is concern about resolving my query is the one that picks up this review.</p> <p> </p> <p>Disappointed former call centre agent.</p>