No customer service

<p>I logged a complaint with Vodacom 082111 on 05 Jan 2017 regarding signal/network at my residence. On or about 16 Feb 2017 I received a call saying that a booster can be placed at my residence, I requested a email stating the stats and details as I needed to run it past the Body Corporate and I would give feedback ASAP as my wife runs a business from home and needs a reliable and worki g signal/network. I have visited Ballito Vodacom with no success and Gateway was able to give me a Jhb telphone number and name of person to contact and the Ass Manager also sent an urgent email regarding the complaint. The Jhb number was called and I was told the person works in Cape Town not Jhb. Phone Cape Town and get told he doesn't have a direct line so all they can do is send another urgent email. Todate I have not received any further calls or mails from Vodacom. But lets not forget monthend they take their money irrespective of the service they give. We have to even leave the Estate to go out to be able to get a signal/network. Totally unacceptable service. Today my childs school could not get hold of my wife who was working at home as our 4 year old was sick with a high fever. When will Vodacom make an effort as this could have turned out worse and it seems as if they dont care as long as they get their money at month end they happy. I received a call centre call saying my complaint had been escalated the question is escalated to where as nothing has been heard since. Very angry and disappointed.. On the 18th May 2017 I received a call from a person Inga (forgive the spelling) from the network division informing me that the person dealing with my complaint will make contact and send me a mail regarding a booster on Monday 22nd May. Guess what? No contact and no mail. Saga of no customer service continues. 6 months down and no positive feedback PLEASE HELP IS THERE AN AMBOUTSMAN OUT THERE CAN I CANCEL MY CONTRACT. I HAVR HAD ENOUGH. Received a call. From Johnathon on 13 June 2017 promising me that a mail would be sent to me. WELL GUESS WHAT STILL NO MAIL AND ITS THE 29TH JUNE I HONESTLY GIVE UP WITH VODACOM. TBEY CALL AS THEIR CONTRACTS HAVE CHANGED RESULTING IN ME HAVING TO PAY MORE FOR SOMETHING THAT CAN'T BE USED AT HOME. HELP ANYBODY HELP</p>