NO Customer service

<p>2 Years back, Vodacom phoned me weith n special offer, first i was not intrested and never buy goods over the phone.</p> <p>The deal was 1GB date for R75 per month, after long conversation with the sales person i agreed to take this offer. To my knowledge and understanding the data will be loaded on my existing contract. </p> <p>With confusion why they sending me a free router with the contract and new sim if they going to add the date to my existing contract - the sales person reply was "if you whant to use wi-fi in your house, you can use the router and sim"</p> <p>few days later my parcel arrived, i phoned vodavom to activate the date only realiseing this is n new contract and they can not add it to my existing contract. The same day i phoned vodacom to cancel the contract and ask them to send somone to take the parcel back. The vodacom agent said i must just place the router and sim in the original packaging and he will send someone.</p> <p>a day or 2 past and a couriers company send by vodacom pick up the parcel, and i never followd up with vodacom if they recieved the parcel as it was vodacom who arranged the courier company and i have already canceld the contract.</p> <p>if i arranged the courier company to send the parcel to vodacom i woud have followd up with them, but vodacom sended somone.</p> <p>3 Months ago, i downloaded vodacom app and on my profile is 2 numbers.</p> <p>i phoned vodacom the find out why is there 2 numbers linked to my account.</p> <p>after 2 years vodacom did not stoped the 1 GB contract, and i was paying the R135 per moth without knowing it.</p> <p>after3 months and a lot of phone calls to vodacom and hours of holding and refrens numbers nothing is being done or any answers.</p> <p>this data contract ended the last day of January 2017, today i loged in to vodacom app and saw the contract is renewed for nother 2 years.</p> <p>while i was trying to stop and cancel this contract the last 3 months, vodacom renewed the contract without my permission.</p> <p> </p>