No Customer Service

<p>Took a new contract, Vodacom sent me the wrong phone, phone was returned and they confirm receiving it back. Ever since, Vodacom has been charging me for that contract, which I don't have. I am canceling all the other contracts I have with Vodacom once they repaid what they owe me. See the log of me trying to get help from Vodacom below. I even received 2 emails promising that they would resolve it. What a joke. Soon they will loose all their old and loyal customers, because I am certain many others aren't getting any service from them either.</p> <p> </p> <p>I have made more then 20 calls since September, spoken to more the 20 people. Received mails that the problem will be fixed. Every person I spoke to promised the issue is or will be resolved.</p> <p> </p> <p>· I am posting below what the problem is.</p> <p>· I am posting this exact same mail on Hello Peter since up until now I spend so much money and time and Vodacom has been of no help!</p> <p> </p> <p>Problem: I have 4 contracts with Vodacom for my kids which totals R488 per month, I took a new contract in September but received the wrong phone. Vodacom collected the phone, it reflects as back in their store. Since then, Vodacom has been charging me for this phone or contract that I don’t have. Vodacom now owes me in exes of R1200. After speaking to so many people at Vodacom, and getting promises every time that I will be refunded, yet nothing has been resolved. I have now cancelled the Vodacom debit order. I will also be cancelling all the contracts I have with Vodacom, once Vodacom has repaid the money they owe me.</p> <p>1. 22/09/2016 Time: 08:42 Spoke to Thembi Nkosi on ********** who promised the problem would be resolved and confirmed that the device was returned on the 5th of September 2016 and I would get refunded.</p> <p>2. 11/10/2016 Time: 07:54 Spoke to Mr Kumalo on 1958 (Nomi ********** ). He put us on conference call with Nomi from Vodacom Direct. Promised to resolve the problem, confirmed device was returned and would get refunded.</p> <p>3. 21/10/2016 Time: 11:16 Spoke to Thopelo Mokwena on ********** ( ********** ) who promised that the problem would be resolved and I would be refunded.</p> <p>4. 27/10/2016 Time: 11:37 Spoke to Thobela who put me through to Brook on ********** from accounts. who promised that the problem would be resolved and I would be refunded. Confirmed that the device was returned on the 5th of September 2016.</p> <p>5. 15/11/2016 Time: 11:10 Spoke to Nomkwebo on ********** who gave me a reference of ********** and said she would escalate the issue. Also confirmed that the device returned on the 5th of September 2016.</p> <p>6. 15/11/2016 Time: 11:34 tried to speak to someone in accounts on ********** , but their system was down.</p> <p>7. 16/11/2016 Time: 09:08 spoke to Nelete on ********** . Put me through to Mbali in solutions. Mbali says that she can see the phone was returned and the contract cancelled. But she can also see that Vodacom is still charging me for the contract. She is logging a request. Ref: 1/ ********** 8115. Mbali was really helpful.</p> <p>8. 29/11/2016 Time: 11:07 Spoke Dikde to on ********** . She can’t help me, putting me through to accounts. Mamsie at ACCOUNTS ALSO CAN”T HELP ME</p> <p>9. So, Social media is my only option now.</p> <p> </p>