1 reviews | Active since Oct 2016

11 Oct 2016, 13:37

NO CUSTOMER SERVICE

<p>TO Whom it may concern</p> <p> </p> <p>I went online to order a P8 Lite because i thought it would be easier.</p> <p>I order it on the 06 of October and till today no body has come back to me.</p> <p> </p> <p>I phoned Today which is the 11 of October.</p> <p>No body knows what is going on.</p> <p>I jumped from one consultant to the other and no one can help me.</p> <p> </p> <p>They put me threw different department because not a single one of vodacoms Consultant can help me.</p> <p> </p> <p>The one that was suppose to help Is called Sherelen.</p> <p> </p> <p>I told here to cancel the contract and she didnt even try to assist in helping me to get the contract.</p> <p> </p> <p>If she can do this to one customer she is doing this to all other customers.</p> <p> </p> <p>I have 2 existing vodacom contract with vodacom and this is the way they treat customers.</p> <p> </p> <p>I would like if Vodacom can assist me solving this problem.</p> <p> </p> <p>Regards</p> <p> </p> <p>Louis Botha</p> <p> </p> <p> ********** 717</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply11 Oct 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team