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joy C

1 reviews | Active since Jun 2016

20 Jun 2016, 14:03

No customer service

<p>today i called Vodacom in Cavendish as my Laptop charger is faulty. I have a contract with them. I asked the guy on the phone if he could give me Dell's contact number because he said that I needed to call them about the Charger. when i asked for the contact number a female in the back said " She must look on the box. Jire this clients ne" in an irritated tone as though she is doing me a favour. i did tell the guy i spoke to that i heard what she said, he was just quiet. if someone is not happy to help a client i suggest they get out of the customer service industry. this is why loyal clients would change networks.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 05:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team