No Customer Service

I handed in my Samsung at Vodacom in Mokopane Mall on 05.04.2016 for repairs. It was a new phone which I only received on 06.02.2016. The Technicians in Polokwane could not work on my phone as Mokopane did not send all the relevant paperwork with. Around the 19th of April , Vodacom Mokopane Mall contacted me saying that the phone cannot be fixed as it is not a Vodacom error but a Samsung software error. They have to send it back to the Technicians in Polokwane so that they can decide on the way forward. Since then I did not heard anything from Vodacom Mokopane Mall. I went to the store today but there was no one that could assist me and the shop manager just kept on saying that I must wait for a shop assistant, who never showed. I also logged a call with the Vodacom Call Centre but no positive feedback was provided.