no customer service

I upgraded on Mon 11 Apr and received my phone but I can't use it because the sim swop needs to be done. I spoke to Moss the upgrade teamleader and he said that he will resolve it on Tue 12 Apr and on Wed 13 Apr I still received no feedback. I phoned and then poke to teamleader Thembile and he said that he will see that itgets sorted out. Thu 14 Apr I phoned back after still not receiving any feedback and spoke to Mpo another team leader and he escalated the quarry and gave me the email number of all 3 teamleader and I sent them an email reminding them. It is now Fri 15 April afternoon I am still waiting for any response from vodacom. My phone has a 7 day out of box warrenty and I am on day 5 without being able to use it. This is unacceptable and poor customer service. I will not recommend vodacom to anybody.