1 reviews | Active since Nov 2009
No customer Service
I received a call from Vodacom to sell me a contract for a wifi router with 2 gig of data for R109.00 per month. I asked the agent to email me the brochure and to phone me back the next day. The next day he phoned me and informed me that it is no longer R109.00 but now R129.00. I accepted the contract and he informed me the device will be delivered in 3 to 5 working days.<br> <br> I received a sms saying if I would like to follow up on the delivery phone ***, I phoned the no and it does not exist.<br> <br> I emailed Kevin Naidoo this morning asking can he tell me when the device will be delivered, I didn't get any response, I have to phone him. He then said he will find out and phone me back. again I had to phone him, he promised to phone me back in 10 min. an hour later a different person is phoning me telling me the courier people says they can't find the address.<br> <br> Sorry that is not true, this is my office address and I received all my other parcels at this address. SO WHY DIDN'T ANY ONE TRY TO PHONE ME TO CONFIRM MY ADDRESS. <br> <br> I was warned about this customer service products being sold and I didn't believe it but today I can agree with the other customers.
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Regards
Vodacom Consumer Website Team
Your enquiry has been received and a consultant will be in contact with you shortly.
Regards
Vodacom Consumer Website Team
