DW
Deirdre W
1 reviews | Active since Oct 2010
05 Dec 2022, 15:32
No customer service
I have canceled my fiber with another company to move over to Vodacom's fiber. The line had to be switched on the 1st of December as the other serves provider switched off on the 30th of November. Vodacom do not know what they are doing as I got transfered to so many different departments and no one can assist me. This has been ongoing since the 1st of December.
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Replies (3)
Vodacom's replyOfficial
05 Dec 2022, 16:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2022, 16:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DW
Deirdre W's updateReviewer Update
08 Dec 2022, 07:24Vodacom does not even take the time to look at their complaints. Vodacom has come back to us with a date for activating our line only on the 23rd of December after they assured us the line will be activated on the 1st of December as we are using the line for business and need it every single day. This is the most pathetic service we have received in forever. They could not care less about their customers as well as keep their word. They phone you 24/7 to get you to take their Fibre deal, but can't deliver in keeping their end of the deal. This is unexceptable! And once again they are not looking at their complaints and don't do anything in trying to rectify the problem they created.
DW
Deirdre W's update08 Dec 2022, 07:24
Reviewer Update
Vodacom does not even take the time to look at their complaints. Vodacom has come back to us with a date for activating our line only on the 23rd of December after they assured us the line will be activated on the 1st of December as we are using the line for business and need it every single day. This is the most pathetic service we have received in forever. They could not care less about their customers as well as keep their word. They phone you 24/7 to get you to take their Fibre deal, but can't deliver in keeping their end of the deal. This is unexceptable! And once again they are not looking at their complaints and don't do anything in trying to rectify the problem they created.
DW
Deirdre W's updateReviewer Update
12 Dec 2022, 18:31Please go ahead and cancel everything. When Vodacom was phoned they told us we will be up and running on the 1st of December. We are no longer interested in having Fibre with Vodacom. Such a pitty you could not come to the party. We will be going back to our own service provider as they had never left us hanging they are even giving us a better deal and we will go back to using them. Your escalations are useless as we are on the 12th of December and still nothing has been done. Cancel, we will not be making use of your services fir Fibre.
DW
Deirdre W's update12 Dec 2022, 18:31
Reviewer Update
Please go ahead and cancel everything. When Vodacom was phoned they told us we will be up and running on the 1st of December. We are no longer interested in having Fibre with Vodacom. Such a pitty you could not come to the party. We will be going back to our own service provider as they had never left us hanging they are even giving us a better deal and we will go back to using them. Your escalations are useless as we are on the 12th of December and still nothing has been done. Cancel, we will not be making use of your services fir Fibre.