HP
Helloise P
1 reviews | Active since Nov 2019
15 Nov 2019, 12:47
No customer service
i have phone twice about an account for content services that im been billed for and they can give me a first call resolution. And the agents are not competent in resolving querys. Same happen last month
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Nov 2019, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply15 Nov 2019, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
HP
Helloise P's updateReviewer Update
15 Nov 2019, 15:46The problem will continue as to the call center agents need to approach a call and query with respect and confidence to resolve.
HP
Helloise P's update15 Nov 2019, 15:46
Reviewer Update
The problem will continue as to the call center agents need to approach a call and query with respect and confidence to resolve.
Vodacom's replyOfficial
20 Nov 2019, 15:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and your query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Nov 2019, 15:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and your query has now been resolved. Regards Consumer Website Team