No customer service

I took out a vodacom data contract in January 2014 and have been paying R 299 ever since and all of a sudden the amount of R 928 was subtracted from my bank account ... I phoned the vodacom customer care and the guy said he will log a call and within 24 hours i will have feedback but no one returned my call....<br> <br> On Tuesday 12 May I went in to Irene Vodacom and explained my problem to Ian who was very unhelpfull, he said that he can see it was R 299 for the last year but that is that and he can only block it at the end of the month.....he then tried to phone their customer helpline and they directed him to a different department and he said to the person on the phone that it is very humiliating if vodacom does not support even a vodacom shop and a client is sitting in front of him ....I sat there for over an hour and he said theres nothing he can do but he will phone me back the next morning..... He was very rude and i said to him will it help if 'n lodge a complaint on Hello Peter ....Will someone then assist me and he got furious and said to me that it wont help because they are no longer official .... I phoned vodacom again on Friday 15 May ....No feedback