AN
Abel N
1 reviews | Active since Jul 2020
25 Oct 2021, 11:32
No customer service
Good Morning All. Since 19/10/21 my service has been non functional. Phoned vodacom fibre spoke to seven different vodacom staff, emailed customer care and now on the 25th still no service. Staff promised that I would be online in 3hrs since the 19th. Leroy promised to get back in an hour, Wendy found we had a credit balance and promised 3hrs rectification so did Saadiq, rude Ziad, Bonge, Nigel, Tembisa and now in communication with Joshua ...still offline. Iad
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Vodacom's replyOfficial
25 Oct 2021, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Oct 2021, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team