MvdM
Michael van der Merwe

1 reviews | Active since Mar 2014

02 Feb 2015, 16:51

No Customer Service.

Phone went in for repair December 2014, 5 weeks later I still have not got feed back despite the branch manger promising me he would call and other staff saying they would call back. Turn around time for repairs are supposed to be 3 weeks. <br> <br> Most of the staff are rude with serious attitudes. Customers are made to wait for hours for help. lines for service are out the door. Unfortunately this is the only store in the town (and they know it) or else customers would move. <br> <br> Priority is given for new service clients.

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 14:56
Official
Hello Mikev67,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team