No Customer Service

It has been a week since I have app**** for two new contract with Vodacom. On the 6th of April I did an application with them for a new device. I was asked to send documents to them, on the 7th of April I got an email as well as an sms back saying it was approved. I also app**** for a new laptop deal on the 8th of April and was advise on the 9th that it was also approved. Since then I have been phoning Vodacom to find out when the devices will be delivered, ether I will hold on forever or I will get through to someone who advise me that they cannot find the orders. When I give the references they advise they will call me back, Up to this moment I still did not have any call from Vodacom or some sort of communication advising me when I will receive my devices. The reference I have is ***2 and ***7 these are referral references received for the applications I have done.