NO CUSTOMER SERVICE

Vodacom phoned me with a proposal, thought it was a good idea for my daughters birthday. Only received part of the deal. Tried numerous times to resolve issue and many promises, got numerous reference numbers, guess what, till today no response, no reversal of upgrade as agreed with supervisor, Vodacom already collected the phone and my daughter still has nothing. To top it all no data or airtime, which should not be the case, I have been a customer of Vodacom since cell phones came into the country and have never experienced such pathetic service. It would appear that Vodacom no longer cares. Everyone you speak to logs a complaint and assures you someone will attend to it. Is there any competent person at Vodacom?