CK
Christelle K
1 reviews | Active since Apr 2023
04 Apr 2023, 11:19
No customer service
I've tried numerous times to speak to an actual call centre agent to change my banking details for my debit order but all I get everytime is the stupid robot prompt for whatsapp who doesn't even have an option to change banking details. I'm gatvol. End of my contract, I'm moving to another cellphone service provider.
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Vodacom's replyOfficial
04 Apr 2023, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2023, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team