RM
Rosemary M
1 reviews | Active since Nov 2020
17 Feb 2021, 21:04
No customer service
How long does it take to sort out a complaint or call me back with feedback
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Feb 2021, 07:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2021, 07:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RM
Rosemary M's updateReviewer Update
18 Feb 2021, 14:20This is ***** and unacceptable im very tired of saying on thing i asked for a settlement so this by law includes all necessary cost. I settled my account because im Unemployed and i will not be liable to pau for airtime i never used and a debit order that bounced after i settled my account and was advised by your agent to pay via the store or Eft. On that note i got an email promising that my account will be credited by Elldin Naidoo. Stating my account will be credited in 7 working days.
RM
Rosemary M's update18 Feb 2021, 14:20
Reviewer Update
This is ***** and unacceptable im very tired of saying on thing i asked for a settlement so this by law includes all necessary cost. I settled my account because im Unemployed and i will not be liable to pau for airtime i never used and a debit order that bounced after i settled my account and was advised by your agent to pay via the store or Eft. On that note i got an email promising that my account will be credited by Elldin Naidoo. Stating my account will be credited in 7 working days.
RM
Rosemary M's updateReviewer Update
22 Feb 2021, 17:19Im awaiting feedback on this complaint
RM
Rosemary M's update22 Feb 2021, 17:19
Reviewer Update
Im awaiting feedback on this complaint