TB
Thys B
1 reviews | Active since Jan 2013
01 Mar 2019, 13:00
No customer service
Absolutely no answer from call center after more than 6 attempts in the last two days, each time holding more than 20min.
When my call was finally answered, the operator hung up with a "hai..." after I greeted her.
The website does not actually permit you to request a call back, it just expands into self-help options.
I will try my very best to dissuade anyone from using Vodacom, even total strangers.
After being a loyal customer for years, Vodacom has failed me spectacularly.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2019, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TB
Thys B's updateReviewer Update
01 Mar 2019, 18:32Thank you. Did receive a call from a friendly, professional lady at Vodacom who helped me to sort my request out quickly.
TB
Thys B's update01 Mar 2019, 18:32
Reviewer Update
Thank you. Did receive a call from a friendly, professional lady at Vodacom who helped me to sort my request out quickly.