LW
Laurelle W
1 reviews | Active since Jan 2013
16 Feb 2019, 22:27
No customer service
I have had it with Vodacom. I have subscribed for showmax through Vodacom. I've been streaming through the showmax app on my phone as required. I have even purchased an additional 1 GB of video data for showmax. Only to find out that my normal data and airtime have been used and is now depleted. Also, I am sitting with 6gb of showmax data which i am not able to use as the app is saying that I have no internet connection. I HAVE 6GB WORTH OF VIDEO DATA. I spent two hours on the phone with Vodacom today who argued with me that I used my airtime and data on YouTube. I DO NOT USE YOUTUBE. I was then told that that is what their system is saying so it must be accurate. Eventually the lady was very kind and reimbursed me with R50 (what a joke) of the hundreds of rands of airtime and gigs of data I have now lost. I also was told that this whole debacle over video data vs normal data is in fact the responsibility of showmax and that I should speak to them. And so I did. Showmax say that it is Vodacom issue as all data purchases etc go through them (which actually makes sense). WHO IS GOING TO REIMBURSE ME FOR THE MONEY I HAVE NOW WASTED? AND WHEN AM I GOING TO BE ABLE TO USE THE DATA WHICH I HAVE PAID FOR? I am sick of being sent back and forth between these two entities. SOMEONE needs to give me answers and sort this out
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
17 Feb 2019, 11:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2019, 11:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
LW
Laurelle W's updateReviewer Update
17 Feb 2019, 17:02I have spoken to SIX customer care consultants who have all not been able to give me ANY answers. I now have to wait until during the week for a technician to decided to do an investigation and get back to me. So essentially, I am unable to use my phone in its usual capacity as a PAYING customer because no one who is apparently able to assist works on weekends... Does this mean I only have to pay for 22 days out of the month the since I do not receive any relevant service on weekends or public holidays? Vodacom are very quick to want money, but when it comes to holding up there end of the deal, then suddenly we can all be slack. I am actually disgusted
LW
Laurelle W's update17 Feb 2019, 17:02
Reviewer Update
I have spoken to SIX customer care consultants who have all not been able to give me ANY answers. I now have to wait until during the week for a technician to decided to do an investigation and get back to me. So essentially, I am unable to use my phone in its usual capacity as a PAYING customer because no one who is apparently able to assist works on weekends... Does this mean I only have to pay for 22 days out of the month the since I do not receive any relevant service on weekends or public holidays? Vodacom are very quick to want money, but when it comes to holding up there end of the deal, then suddenly we can all be slack. I am actually disgusted
LW
Laurelle W's updateReviewer Update
17 Feb 2019, 17:03*their
LW
Laurelle W's update17 Feb 2019, 17:03
Reviewer Update
*their
LW
Laurelle W's updateReviewer Update
17 Feb 2019, 20:25Just received an SMS from Vodacom stating that additional information is required to sort out my service ticket which was created. Ok great. Is someone planning on calling me? Or do I have to initiate contact AGAIN like the previous 6 times? Also, why hasn't any of the consultants made any notes on my copious complaints? I have explained fully to every consultant including a team leader what the issues are... So now I wait
LW
Laurelle W's update17 Feb 2019, 20:25
Reviewer Update
Just received an SMS from Vodacom stating that additional information is required to sort out my service ticket which was created. Ok great. Is someone planning on calling me? Or do I have to initiate contact AGAIN like the previous 6 times? Also, why hasn't any of the consultants made any notes on my copious complaints? I have explained fully to every consultant including a team leader what the issues are... So now I wait
LW
Laurelle W's updateReviewer Update
18 Feb 2019, 08:00Dear Vodacom. I am sick to death of receiving messages from your service department which have zero meaning to me. As I've said, I've ALREADY dealt with showmax which have said the problem is on YOUR side and not theirs. I have detailed the issue to them ALREADY. your SMS below refers
ll persists,provide showmax with the following information, to best assist in this matter: - Detailed description of the problem - Showmax Login username - Showmax application version - Outcome when testing on the Showmax website - Screenshot of the error Please forward the above info to support showmax.com Kind regards, Vodacom Customer Care Lucian Solomon
The onus is not on the customer to resolve technical issues between you and your partners. Not one HUMAN has bothered to pick up the phone and contact me. Instead, I receive messages which do nothing to resolve my ACTUAL issue. I am getting tired of the run around and will be taking this further to whomever I need to. Social media, the press, the competition, ANYONE who will listen. I have been patient for long enough.
LW
Laurelle W's update18 Feb 2019, 08:00
Reviewer Update
Dear Vodacom. I am sick to death of receiving messages from your service department which have zero meaning to me. As I've said, I've ALREADY dealt with showmax which have said the problem is on YOUR side and not theirs. I have detailed the issue to them ALREADY. your SMS below refers
ll persists,provide showmax with the following information, to best assist in this matter: - Detailed description of the problem - Showmax Login username - Showmax application version - Outcome when testing on the Showmax website - Screenshot of the error Please forward the above info to support showmax.com Kind regards, Vodacom Customer Care Lucian Solomon
The onus is not on the customer to resolve technical issues between you and your partners. Not one HUMAN has bothered to pick up the phone and contact me. Instead, I receive messages which do nothing to resolve my ACTUAL issue. I am getting tired of the run around and will be taking this further to whomever I need to. Social media, the press, the competition, ANYONE who will listen. I have been patient for long enough.
LW
Laurelle W's updateReviewer Update
18 Feb 2019, 08:07Oh look. Apparently my service ticket number has now been closed.... WHY? NOTHING HAS BEEN RESOLVED!!!!! No feedback. No conversation. Just a "go deal with showmax". I DO NOT BUY MY DATA GROM SHOWMAX. What about all the airtime and data that I have been ****** of??? My issue has NOT been resolved !!!
Dear Vodacom Customer. Your service ticket with reference number A2-FC6A-O0O2QB has been closed. Thank you Vodacom.
LW
Laurelle W's update18 Feb 2019, 08:07
Reviewer Update
Oh look. Apparently my service ticket number has now been closed.... WHY? NOTHING HAS BEEN RESOLVED!!!!! No feedback. No conversation. Just a "go deal with showmax". I DO NOT BUY MY DATA GROM SHOWMAX. What about all the airtime and data that I have been ****** of??? My issue has NOT been resolved !!!
Dear Vodacom Customer. Your service ticket with reference number A2-FC6A-O0O2QB has been closed. Thank you Vodacom.