1 reviews | Active since Dec 2018
NO CUSTOMER SERVICE!!!!!
Ok, so my billing situation has been sorted out. I would still like feedback regarding the service or lack there of provided to by your aftersales department. The agents, Team Leaders, Operations Managers & Call Centre Manager doesnt have a clue what "Customer Service" is. Below are the individuals that i engaged and would like the calls listened to as on 2 occasions i was kept on hold for more than hour and I'm not even joking when i say that. Tebogo Ragedi - Team Leader After Sales Adrian Vanzyl - Call Centre Supervisor Thembinkosi Ndlovu - Team Leader Mornele Neo - Call Centre Manager(so i was told) Gerard Ndlovo - Call Centre Manager(so i was told) please call me so that i'm able to provide you with the numbers used when calling into the CC. I would like all the calls listened to and feedback provided. Regards, Naeem Gasnola
We have advised you that your account was cancelled and the relevant credit was passed onto your Vodacom account.
Regards,
Vodacom Consumer Website Team
We have advised you that your account was cancelled and the relevant credit was passed onto your Vodacom account.
Regards,
Vodacom Consumer Website Team
We do apologies for the previous post.
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
We do apologies for the previous post.
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As previously advised. The matter has been escalated to our Quality Escalations Team and is being attended to internally. Regrettably, we will not be able to provide feedback or comment on any actions being taken internally. Please accept our sincere apologies on the previous occasions on how your query was addressed. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As previously advised. The matter has been escalated to our Quality Escalations Team and is being attended to internally. Regrettably, we will not be able to provide feedback or comment on any actions being taken internally. Please accept our sincere apologies on the previous occasions on how your query was addressed. Regards Consumer Website Team(SA)