DV
Dinesh V
1 reviews | Active since Nov 2018
26 Nov 2018, 10:02
No Customer Service
Good day I place an online order on Friday 23 November 2018 (ref no. H9TWWJ) i received a confirmation e-mail, notifying me that they would call me within 24 hours I did decide to call them as well since Friday, and every day since then, twice daily BUT no one picks up the call.....i sit on the line for 15 to 20 minutes each call with no success.
this is becoming rather frustrating Do you guys not value me a s a customer or do not need my business
i would greatly appreciate it if you could contact me promptly and fulfil my order
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Replies (2)
Vodacom's replyOfficial
26 Nov 2018, 10:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2018, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Nov 2018, 15:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply26 Nov 2018, 15:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team