TL
Tharina L
1 reviews | Active since Mar 2020
20 Apr 2021, 09:00
No Customer Service
Battling with Vodacom to get my bill sorted out. 2 mistakes regarding incorrect billing, and I am a new client. I keep on phoning them to follow up, but then I get feedback that the SR was resolved, but not resolved as yet. Vodacom have no customer service and have short this month due to Vodacom taking wrong debit orders!! I cant talk to the same person, and have to explain the whole story to the next consultant that picks up the phone. SR*** SR***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Apr 2021, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2021, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TL
Tharina L's updateReviewer Update
20 Apr 2021, 11:14When can I expect a call?
TL
Tharina L's update20 Apr 2021, 11:14
Reviewer Update
When can I expect a call?
TL
Tharina L's updateReviewer Update
21 Apr 2021, 14:58Once again this is the service I receive.
First you inform me I will receive a call?
More than 3 service requests numbers recieved.
First you inform me I will receive a call?
More than 3 service requests numbers recieved.
TL
Tharina L's update21 Apr 2021, 14:58
Reviewer Update
Once again this is the service I receive.
First you inform me I will receive a call?
More than 3 service requests numbers recieved.
First you inform me I will receive a call?
More than 3 service requests numbers recieved.
TL
Tharina L's updateReviewer Update
28 Apr 2021, 10:47Vodacom no feedback?
TL
Tharina L's update28 Apr 2021, 10:47
Reviewer Update
Vodacom no feedback?