TD
Tara D

1 reviews | Active since May 2016

22 May 2018, 15:04

No customer service

Worst service from vodacom. I do a upgrade for my 70 year old grandmother we reply to sms sent to confirm upgrade and 24hrs later they still say upgrade was not confirmed someone will be in contact and still nothing . You people should do something about your customer service it is the worst

0
Replies (3)
Vodacom
Vodacom's reply22 May 2018, 15:27
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

TD
Tara D's update22 May 2018, 15:35
Reviewer Update
Been waiting for more then 12 hrs for a consultant to be in contact
TD
Tara D's update23 May 2018, 10:23
Reviewer Update
48hrs later and still no contact worst service provider