no customer service

On 20/2/2018 me and my husband visited the branch in Tygervalley. At the door we had to get a number, and the wait for an available consultant to help us. There were no other customers and some of the consultants were actually staring at us without calling out the number. Other consultants were looking at each others phones. This is a joke, really. What happened to customer service... and by the way, with a smile. It seems 80% of people in SA that has a job does it just to get paid every month end and stuff the good old smile and good service.