NO CUSTOMER SERVICE,

My query still not sorted. After numerous phone calls about my vodacom account I agreed to pay the outstanding account. An arrangement was made with Madeleine from the accounts department on the 27th Jan to pay the last outstanding amount at the end of Feb 2015. After paying this amount i phoned Vodacom just to find out my account was suspended in ANY CASE. 5 March,spoke to Thantaswa who advised afer LONG discussion that the call would be listened to & I would be called back that same day. THIS did not happen. 9March,spoke to Refilwe,who has NO idea of customer service,basically refused to put me through to her manager.After 20min I am still holding on for a manager/Madeleine. Refilwe confirmed that my account was infact suspended on the 16 FEB already, WHY? This was done, AFTER the arrangement was made to pay the last outstanding amount by end Feb, & promised my account will not be disabled.<br> NOW i need to go to a vodacom branch because THEY cannot keep their promises. This needs to be sorted out ASAP. And vodacom is of NO USE AT ALL.