No Customer Service!

I have never had anything bad to say about Vodacom until this week. I took my mother to Vodacom to port her sim from another network to Vodacom. Worse mistake EVER! No one is really eager to help you when you walk into the shop...We get told porting takes 24 hours. This was done Monday 23 February 2015, it is Thursday 26 February 2015. My mothers phone is still not working... this after numerous call to the Vodacom shop and having to go back! My mom has now had no use for her phone for 4 days, besides using it as a glorified paper weight. This number is used for business. My mother is now convinced that her previous network was 100 times better than Vodacom. And honestly, i don't blame her for feeling that way.