No customer service

More than a week and no one can 1) fix the main line and 2) assist me with the connectivity from my ****le. In the reality of the world when live in where working from home is the mundane, it is extremely sad that Vodacom has not improved on service delivery. What frustrates me most is consultants promising me they will get someone to phone me back (and this has been recorded) but they don't or technicians not being able to update me on when the line will be fixed. I'm not willing to pay for a service that I have not received. Vodacom is big on adverti*****t and deals, but when it comes to customer service they are no where to be found.