NO customer service

I app**** for a new contract online and sent the necessary information for vodacom to call me back, never received a phone till I decided to call them then i spoke to a consultant by the name of Alexis Pillay who sent me the application forms and wrote down the supporting documents needed when applying for a new contract, which I sent to them with a signed application form. Long story short, I'm still waiting for feedback and everytime I call I'm told that Alexis will revert back to me, yesterday I called 3times and was told that she would call me back, email me and the third time I was told she is out of the office but they will give her my message. This is such poor service from vodacom and after checking 2day's reviews I can see that vodacom I am not the only one, clearly its not serious about customer service