No customer satisfaction after being loyal

On the 6th of Feb 2016, I phoned the Vodacom cancellations dept. to give notice to cancel my contract expiring on 5 March 2016. I spoke to Lesego (I will verify this with my notes). She presented an alternative contract which suited my needs and I decided to take her up on this via this call. I was informed that this update/migration will be effective at the end of my contract (05 March 2016). She informed me what my charge will be at the end of February as well as that I would need to pay an additional month for the handset which I was not convinced about because it is a 24 month contract with 24 payments so why would I pay 25 months? I told her proceed but I would investigate and so far, I stick to my point on this.<br> That's the 1st issue and I wait for the billing to see if this is the case to take this up.<br> It is the 29th and my contract has been migrated prematurely, not the 5th of March as I was told. Vodacom has also took away benefits such as sms's that expire on 31 March due to this update. A benefit I was charged for and therefore have a right to. Phoning the customer \care on 111 has wasted 2 hours of my life today with no help or answer. Should have cancelled!"