No customer satisfaction!!!!

I called in on the 1st of August 2022 to request my line be put on pre-paid, so I can attend to my arrears, the operator in collections told me it takes 5 working days, I called AGAIN on the 8th of August 2022 as the request was still not done, I was told it would be escalated, today the 10th of August 2022 I called AGAIN, as we are now 10 days down, and I still have no received my request, how am I supposed to get ahead of the arrears if my request is NOT BEING ADHERED TO. Don't tell me it's going to take 5 BUSINESS DAYS AND NOTHING GETS DONE. How many more times must I call in and beg for this to be done, and keep getting told it's being "escalated" - I have been a Vodacom client for over 20 years, why am I getting such bad service????? Not Happy!!!!!!