No customer satisfaction

<p>I have various contracts with Vodacom. One was due for an upgrade and I did that telephonically on 18 August. I confirmed with the gentleman that there was stock available of the item I wanted, which he confirmed there was. After no further communication I phoned Vodacom upgrades a week later on 24 August. I spoke Nthabiseng who after putting me on hold for approximately 15 min's told me the Warehouse says there is no stock. I expressed my dissatisfaction with the fact that Vodacom can't communicate this to me in an entire week (when I'm under the impression the item is already on its way to me). Nthabiseng then said she will take over the account and promised to phone me on Friday with feedback. As of yet (the Saturday after the promised Friday ) I have heard nothing. Maybe my money is not worth the effort for Vodacom? Maybe I must humor the Competitors that phone weekly to get you to swop. My loyalty to Vodacom is clearly not rewarded......</p>