No customer satisfaction

I am now extremely irritated with the level of service which I am receiving, from branch and from contract supplier. Getting a new phone on a upgrade contract, then having to send it in 3 times for repairs in 2 months!!! Getting a replacement phone, and that one also giving software issues...within 2 days. This is a **** phone and I indicated this to the store when having to take it back the whole time. The phone was then booked in, sent to the service centre on the 9th October 2015. With the manager of the store telling me it will be an special Out of box failure and I will get a brand new phone. It is now 21 Days later, I have had NO feedback and not yet received my new phone. The contract is 4 months old, and I had a phone for mostly a months in this period.<br> This is the worst service I have ever received from a service driven company. All I want is a working phone as per the contract I am paying for. Yet, I am sending e-mail after e-mail and when I call the service centre staff laughs at me. Will not suggest this as a supportive brand, disgusted long time customer!!!