No Customer Feedback

<p>On the 1st of November I purchases data online. I received a sms from Vodacom : "Delay in processing recharge request. You will be notified via SMS once completed". So being a good customer I waited for the process. On the 4th of November I contacted Vodacom Customer Care to find out what was takeing so long, after holding on for 2 hours the consultant only told me to send the proof of payment, which I did. I have since also send 3 emails regarding this matter, and I have received absolutly no feedback, Vodacom is not going to refund me my money so why am I not receiving my data. </p>