No customer centricity

There I was, calling my \favorite"cell phone network Customer Service call centre for assistance. To my surprise the agent rudely dropped the phone on my ear even though promised to transfer my call to forensics.<br> <br> I had requested to get a recording of a call I made out on my cell number on the 4th April 2015. The call was made to number *** at 07:12 and it was 22 seconds long. The agent (Kgomotso) advised this was possible and later dropped. <br> <br> Called again"