No customer care service at all

It is impossible to get a hold of a human in the call center for customer support.

I only get an automated system and in the end it only leads to Tobi, which is useless by the way. It couldn't help at all and kept throwing out the option for welcoming tones, nothing related to what I was calling in for.

What is the use in customer care, if there is no customer care?

And when you phone in to a Vodacom store, they are unhelpful. I need to fish for all the information I need, I basically need to pry it out of them. They give half answers to my questions.

I have had problems in the past, and I looked past them. I kept thinking maybe it isn't so bad and only a one time occurrence. But every time now? What excuse is there? And I was shocked to see their level rating, I did not know so many people have had their problems with them. You would think they would want to improve or do something about the terrible service.