No Customer Care, No Insurance

My phone was ****** on 14 January 2025. The same day I went to the Voda Shop in Lephalale to block my sim card. The next day I went back to blacklist the instrument; I received an ITC number and went to the SAPS to get a case number. I returned to the Voda Shop. I was told there is no stock available and should come back on 17 January. On that day I was told there still is no stock; I suggested that they give me a similar instrument but was told that there is absolutely no stock. I later learned that the wrong sim cardwas blocked and the instrument was never blacklisted. After many calls to Vodacom Insurance I was informed that they can't give me a replacement because it must come from Lephalale Voda Shop. She however, contacted the Lephalale shop was told that the shop has no stock and is not going to order I have been to the same shop every week since, but there is still no stock. It is more than a month I am without a phone for which I pay the contract amount as well as insurance. The number in question is *** and I Can be reached on ***.