No Customer Care - Just interested in Sales

Good day

I recently placed a sales order with vodacom for fibre, getting assisted by your sales agent, Chad Butler. We checked on the vodacom map to check if theres live fibre where I stay and found that there is. Did all the paper work with your sales agent and received the router. Asked your sales agent, chad butler how long it would take for the fibre to be installed n up n running n i was told a week or two weeks. Two weeks passed and on the third week i sent your sales agent, chad butler, about the installation as no one had contacted me; got no response from your sales agent been sending him emails for the past weeks and no response, just ignores my email but when he wanted me to sign up he used to communicated almost daily and respond to my emails, which shows that all he wanted was to get his sale and doesnt care anymore. First issue thats quite disappointing and shows how vodacom doesnt value their customers and makes me want nothing more to do with you guys.

I ended contacting your twitter page ans deon, who I must add delivers great service and is quite honest, he tried helping me only to find out from the fibre department that the service provider says that they cant install the fibre cause where i stay fibre might only be live late to the end of the year.

This was quite disappointing and upsetting cauuse your sales agent assured me that theres fibre and even sent me screengrab of your fibre map showing that theres fibre, I have talked to the property management and they also confirm that theres fibre...Now I have been sitting with a router that I am not using for weeks after being misled by your sales agent so that he can get his sale and move on with disregard of whether everything got sorted on my side or not.

With all that being said Can you guys arrange to come pick your router, its still in the original packaging and we cancel the contract as you guys have failed to deliver on what I was informed on. The lack of good customer service is the most upsetting part that just makes me want nothing to do with vodacom fibre, ill get another service provider that knows the importance of their customers and takes care of them rather than taking them for granted. Im quite sure that in the upcoming week ill be writing another review about how you guys deducting money on a service and product that I am not receiving or using.

Such disappointment for such a big company, Unbelievable!!!!!